Understand customer behavior and intent to deliver a seamless digital banking experience and increase customer acquisition, cross-sell, and self-service opportunities across your digital products.
Don’t wait for the call center to tell you if your account opening experience is broken or your online banking experience is not working as expected.
Understand what is causing customer frustration in real-time to provide resolutions at first call.
Use average opportunity costs to express struggle in financial terms to prioritize resources for the most ROI.
Integrate direct customer feedback with replays and seamlessly improve the customer experience to all audiences, and even validate direct customer feedback against the experiences of the silent majority.
Securely gain access to all the information you need to improve your mobile banking experience, with support for web, iOS, Android and hybrid apps, you can rest assured that you have the full picture at your fingertips.
Capture all online banking activity right off your network, making proactive fraud monitoring and prevention possible. You can also set automatic alerts for your fraud prevention team, so you can avoid spending money to remedy issues and the extra work that comes with it.
Understand the reasons behind customer churn and abandonment for your entire audience, not just a sample size.
Automatic struggle alerts enable teams to proactively support customers who are at risk of abandoning their account opening experience.
Proactively uncover problems and time-sensitive opportunities with a new banking app release, reducing the need to invest resources to mine data.
See field-by-field drop off and dwell times without having to partake in labor-intensive tagging of all the fields directly.
Many times, we tend to react to the loudest customers, and here, now, we have the data.“
Start building your business for a higher degree of customer insight and improve your understanding of how customers interact with your business
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