Tealeaf for Customer Support
Drive customer support profitability and effectiveness
Tealeaf insights enable reps to drill down into each customer’s unique and specific experience so they can provide them with the exact support with the right number of resources the issue requires.
Decrease customer disputes faster
Understand the customer and their needs at the first call so call escalation and costs are reduced which helps prevent self-service deflection.
Improve conversion rates
Deliver quick and meaningful experiences to the customer to reduce churn, increase effectiveness, and improve customer satisfaction.
Expand into a revenue-generating center
Identify cross-sell and up-sell opportunities by gaining insight across the customer’s entire web or mobile sessions.
Decrease call escalation
Reduce your average call time and increase your first call resolution rate by quickly finding any session, whether you customer has logged in or not and see what they have done before calling and within seconds provide the right resolution at the first call.
Increase your customer satisfaction
Stop asking customers difficult questions about browsers or ask them to recreate their struggle. Don’t require them to take extra actions like installing plugins, instead quickly see their issue and even follow along while they continue your site or mobile app.
Improve feedback loop with development
Easily and effectively align cross-functional teams against customer friction and the reasons behind it. Communicate problems by sharing real customer session replays and adding context with comments to the replay.
Increase first call resolution rates and conversions
See exactly what the customer experiences to provide the most effective solution and share learnings with development to optimize the experience.
“
I love the ability to add metrics to quantify issues and opportunities on the fly.
“Kirk Vidinghoff
Marketing Manager of Digital Analytics, Republic Services
See investment payback in 6 months
Start building your business for a higher degree of customer insight and improve your understanding of how customers interact with your business