Tealeaf insights enable reps to drill down into each customer’s unique and specific experience so they can provide them with the exact support with the right number of resources the issue requires.
Understand the customer and their needs at the first call so call escalation and costs are reduced which helps prevent self-service deflection.
Deliver quick and meaningful experiences to the customer to reduce churn, increase effectiveness, and improve customer satisfaction.
Identify cross-sell and up-sell opportunities by gaining insight across the customer’s entire web or mobile sessions.
Reduce your average call time and increase your first call resolution rate by quickly finding any session, whether you customer has logged in or not and see what they have done before calling and within seconds provide the right resolution at the first call.
Stop asking customers difficult questions about browsers or ask them to recreate their struggle. Don’t require them to take extra actions like installing plugins, instead quickly see their issue and even follow along while they continue your site or mobile app.
Easily and effectively align cross-functional teams against customer friction and the reasons behind it. Communicate problems by sharing real customer session replays and adding context with comments to the replay.
See exactly what the customer experiences to provide the most effective solution and share learnings with development to optimize the experience.
Automatic struggle alerts enable teams to proactively support customers who are at risk of abandoning their digital experience.
Session search pinpoints sessions you need to replay to support customers in real-time.
I love the ability to add metrics to quantify issues and opportunities on the fly.“
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