Gain a deep and thorough understanding of all customer expectations and enable CX teams to quickly apply learnings to changing consumer behaviors.
Integrate session replay and analytics from Tealeaf with your surveys, web analytics, and testing software to get more value from your existing tools.
Use all customer behaviors, not just the ones provided through direct feedback, to measure what is and what is not working.
Justify your CX tests and proposals with real data on customer struggles.
Tealeaf’s unique eventing engine provides insight into all customer struggles, business process health, and system errors even without direct customer feedback.
Provide the right support and issue resolution by identifying and recreating the exact point of struggle or error without having the customer take any extra actions.
Use customer struggle data to test your CX and measure your success with before and after comparisons.
Understand the reasons behind all customer behavior to scale your CX program for your entire audience.
Know when your customer experience is broken or causing problems, even if the technical metrics say everything is fine.
Real-time session replay to empower customer support teams to improve customer satisfaction more quickly and effectively.
Many times, we tend to react to the loudest customers, and here, now, we have the data.“
Start building your business for a higher degree of customer insight and improve your understanding of how customers interact with your business
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