We’re with you every step of the way
Your marketing programs aren’t set-it-and-forget-it and neither is our customer service. We’re true partners in your marketing journey, ready to help whenever you’re feeling stuck or want to try something new.
Amplify your efforts with personalized support
Unlike big MarTech, we value personal connection, which means we make sure there's a real person behind every interaction. Our customer experience team goes beyond problem-solving, partnering with you to help you do your best work today and years from now.
Onboarding services
Onboarding a new marketing platform can be overwhelming, but with Acoustic, you're never alone. Our onboarding experts are focused on making sure you experience minimal disruption to existing marketing programs and see faster time-to-value. They provide you with a detailed audit and project plan, tailored training, and continuous support to make sure you hit the ground running.
Customer success
Our customer success managers are here to help you get the most out of Acoustic products. They work alongside you to get a clear understanding of your brand’s unique needs and goals to ensure that you see real results. Whether it’s guiding you through your first few days or helping you optimize your campaigns, they’re always ready to help.
Professional services
Every marketing program is unique, and so is our consulting approach. Acoustic’s professional services team is committed to crafting solutions that align with your specific initiatives. Whether you're deploying a new strategy, adopting advanced features, or customizing the platform to fit your needs, we’re with you every step of the way.
Support
Our 24/7 support team is not just available — they’re dedicated to providing the help you need, exactly when you need it. Whether it’s resolving an issue or offering guidance, our experts are there with prompt, reliable assistance. Reach out to our team any time by phone or through our support portal. For customer support, visit our support portal (first-time users must create an Acoustic ID).
Already a customer?
For customer support, visit our support portal. To expedite your request, please submit a support case or call us directly at: +1 866-820-5136 (U.S.) / +44 808-169-2385 (U.K.)
A partner you can count on
We take pride in providing reliable, knowledgeable support to help you make the most of your investment. Here's what our customers had to say about working with everyone at Acoustic.
Connect, learn, and grow with Acoustic
Whether you’re looking to learn about new product features or sharpen your marketing skills, we offer a range of on-demand resources to help you maximize your work and stay on top of the latest trends.
Dedicated to getting you results
See how our customers are achieving their goals with our customer experience team by their side. From driving engagement to boosting efficiency, their stories highlight the real results that come from working together.
52-84%
increase in sends
100%
reduction in bounces
700%+
increase in engagement