Improve Your Customer Experience

See the whole customer journey with clarity and identify opportunities to increase engagement, reduce drop off, and drive conversion

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We can help you...

  • Optimize conversions across channels
  • Understand customer behavior
  • Find and fix issues quickly

    Find the best paths to conversion in the customer journey

    • Understand customer behavior across channels. 
    • Get a holistic picture of your customer to understand which marketing touchpoints are driving conversion. 
    • Optimize your marketing for the highest value customer journey. 
    • Connect customer behavior to campaign performance 

    Deliver compelling content & personalized experiences

    • Present clear and personalized content across every channel and update them easily. 
    • Maintain consistent and compelling offers across digital channels. 
    • Reduce barriers and cater to user needs to earn trust and drive conversions. 
    • Quickly and easily create and deploy content to websites and digital marketing campaigns. 

    Analyze every aspect of a customer’s interaction with your brand

    • Drill down into the individual customer experience with session replay. 
    • Pinpoint the moments that cost you conversions using AI-powered struggle detection. 
    • Use heatmaps to understand where customers are interacting with content  
    • Optimize your marketing for the highest value customer journey. 

A case in point

Improving your customer experience doesn’t just drive conversion and loyalty. By saving time and simplifying effort, Acoustic Solutions can uncover all sorts of unexpected benefits. 

Customer Success Story

How Republic Services stopped wasted effort and uncovered lost value

Acoustic Products In Action:AnalyticsTealeaf
Republic Services learned many customers were experiencing a problem paying their bills: they couldn’t set up auto-pay, or even make an immediate payment. According to customer surveys, this issue wasn’t just a huge detractor in the digital experience — it was costing them money. And with no process in place for finding and measuring payment-error issues, the team knew it could take months to find the root cause. Without witnessing first-hand what was actually happening, how could they solve the problem?
With Acoustic Tealeaf, which uses AI to capture and analyze visitor interactions on websites and mobile applications, Republic Services was able to see and review individual consumer sessions on the website. In session replays, they saw exactly what the user experienced. The consumer attempted to log in, was met with an error code that included a phone number, attempted a few other sections such as auto-pay and contact us, and was forced to call in to the customer service center to pay their bill.
Republic Services discovered that about 200 customers a day were experiencing the issue with bill payments. The company was able to bring that down to under 50 per day immediately, and with further research brought it down to zero. The Republic Services team found that over 18,000 customers had experienced the issue. With a $100 average account value, they calculated that they were unable to collect over $1.8 million in revenue because of the issue.
Read the case study

Did you know?

According to a Forrester Total Economic Impact Study, Acoustic customers were able to see an average of $4 million in incremental revenue in the first year due to improved conversions, and at least 3.5% improvement in conversion rates. Learn more about Acoustic and the progress your company could see.

Ready to learn more about what an improved customer experience can do for your business?

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