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Momentum Energy was 70% faster in finding evidence for inquiries

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Details

Benefits

Better reporting to resolve customer issues faster and more effectively.

Ability to quickly understand and visualise what needs to be improved on the site.

Embedded a greater optimisation mindset within the business, from other business units accessing a simple UI.

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Overview

Empowered

Tele agents to solve online friction points for customers faster

70%

Faster in finding evidence for the customer resolution team

2

Uncovered sales funnel optimisation opportunities per quarter

challenges

solution

results

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